Return and Warranty Terms
You may return the products you have purchased from Studio Craftisan within 14 days from the date of delivery, except for the cases where the right of withdrawal cannot be exercised as specified below. Before returning the product, you must send an email to info@studiocraftisan.com stating your reason for return, including your invoice and order number. Once we receive your notification, we will contact you regarding the return process. Depending on your preference, either a replacement product will be sent or the product price will be refunded to your credit card/account used for payment.
Products Damaged During Transit
Since our products are fragile, we recommend checking the packages upon delivery. Packages damaged during transit should not be accepted, and a "Damage Assessment Report" must be filed with the cargo company. Small dents on the box or outer packaging that do not damage the product itself are not considered grounds for return. Once the package is accepted by you, it is assumed that the cargo company has fully fulfilled its duty. As soon as you provide the damage report to our store, a replacement will be sent to you as quickly as possible.
Defective Products
For manufacturing defects that were not noticed during delivery but appear during use, please notify info@studiocraftisan.com with your invoice and order number. If your return request is approved after inspection, the defective product will be replaced with a new one.
Right of Withdrawal and Consumer Rights
In accordance with the Regulation on Distance Contracts, consumers have the right to withdraw from the contract within 14 days without providing any justification and without paying any penalty. The withdrawal period begins on the day the goods are received. It is sufficient to direct the notification regarding the exercise of the right of withdrawal to the seller in writing (via email, etc.) before the period expires.
Cases Where the Right of Withdrawal Cannot Be Exercised
The right of withdrawal cannot be exercised in the following cases:
- Products prepared in line with the consumer's special requests or personal requirements (custom scent blends, labels with names, or custom design candles, etc.).
- Products whose protective elements such as packaging, tape, seal, or wrap have been opened after delivery and are not suitable for return due to health or hygiene reasons (opened or lit candles).
- Goods that are liable to deteriorate or expire rapidly.
Obligations of the Seller and the Consumer
- Obligation of the seller: The seller is obliged to refund all payments collected (including delivery costs, if any) to the consumer within 14 days from the receipt of the withdrawal notification.
- Obligation of the consumer: The consumer must send the goods back to the seller within 10 days from the date the withdrawal notification was sent. Provided that the consumer uses the goods in accordance with the technical specifications and instructions for use within the withdrawal period, they are not responsible for any changes or deterioration that may occur.